Terms of Service

SENSFLO, INC.

TERMS OF SERVICE AND CONDITIONS OF USE

EFFECTIVE: January 1, 2026

Terms

‍This website is owned and operated by SENSFLO, INC., a Delaware
Corporation with its principal address as 21300 Victory Blvd. # 300, Woodland Hills, CA 91367 (hereinafter, “SENSFLO”). SENSFLO provides website features and other products and services to you when you visit this website, use SENSFLO products and services, use SENSFLO applications, or use software or hardware provided by SENSFLO in connection with any of the foregoing (hereinafter, collectively, “SENSFLO Services”). SENSFLO provides the SENSFLO Services subject to the following conditions.

By accessing this website, you hereby agree to be bound by this website’s Terms of Service and Conditions of Use (hereinafter, the “Terms”). Additionally, by using this website and SENSFLO Services you furthermore agree that you are responsible for compliance with any applicable local laws. If you do not agree to be bound by these Terms, you are prohibited from using or accessing this website or accessing the SENSFLO Services. The material and content contained in this website are protected by applicable copyright and trademark law.

Privacy

Please review our “Privacy Policy,” which also governs your use of SENSFLO Services, to understand our practices.

Electronic Communications

When you use any SENSFLO Services, or send e-mails
to us, you are communicating with us electronically. In doing so, you hereby consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other SENSFLO Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included in or made available through any SENSFLO Service,
such as text, graphic, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of SENSFLO or its content suppliers or subcontractors and protected by United States and international copyright laws. The compilation of all content included in or made available through any SENSFLO Service is the exclusive property of SENSFLO and protected by U.S. and international copyright laws.

Use License and Access

Subject to your compliance with these Terms and your payment of any applicable fees, SENSFLO or its content providers grant you a limited, non-exclusive, non-transferrable, non-sublicensable license to access and make personal and non-commercial use of the SENSFLO Services. This license does not include any resale or commercial use of any SENSFLO Service, or its contents; any collection and use of any product listing or descriptions, where applicable; any derivative use of any SENSFLO Service or its contents; or any use of data mining, robots, or similar data gathering or extraction tools.

All rights not expressly granted to you in these Terms are reserved and retained by SENSFLO or its licensors, suppliers, publishers, rightsholders, or other content providers. No SENSFLO Service, nor any part of any SENSFLO Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SENSFLO. You may not misuse the SENSFLO Services, and you may use the SENSFLO Services only as permitted by law. The licenses granted by SENSFLO terminate if you do not comply with these Terms.

Scope and Limitations of Professional Services

Enhanced Definition of Professional Services: ‘Professional Services’ refers to the consulting, support, and implementation services provided by SensFlo to assist customers in integrating and utilizing SensFlo’s digital manufacturing platform.

Professional Services do not include responsibilities for maintaining or operating customer equipment, which remains the customer’s obligation. Customers must exercise professional judgment when using SensFlo’s platform and associated tools for equipment maintenance and operational decisions. SensFlo’s services are intended to assist but do not replace professional expertise or responsibility. SensFlo does not provide professional engineering services as defined by regulatory bodies.

Customer Dependencies and Third-Party Licensing: The Customer acknowledges that certain machines, equipment, or control systems may require separate, third-party software licenses, unlocks, or network configurations to enable data extraction and digital communication protocols (including, but not limited to, OPC-UA, MTConnect, Euromap, or other proprietary OEM protocols). Obtaining, maintaining, and paying for any such third-party licenses or OEM unlocks is the sole responsibility of the Customer.

SENSFLO is not responsible for procuring these licenses, nor are we liable for any implementation delays, lack of data connectivity, or service limitations resulting from the Customer's failure to secure and activate the necessary third-party protocols. Furthermore, SaaS subscription billing will commence according to the agreed-upon schedule, regardless of any delays the Customer experiences in procuring these third-party unlocks.

Fees, Billing, and Subscription Terms

Upfront Fees and Subscription Commencement

  • Hardware and Implementation: All fees related to SENSFLO Hardware, system configuration, and initial installation services will be invoiced and are due upfront upon the execution of the contract or order form, prior to deployment.
  • 30-Day Commencement: The Customer’s recurring SaaS subscription billing will automatically commence exactly thirty (30) days from the date the contract or order form is signed, regardless of the implementation status.
  • Customer Delays: The subscription commencement date is strictly enforced. Any delays in installation, configuration, or deployment caused by the Customer—including, but not limited to, facility unreadiness, network access issues, machine downtime, or pending third-party OEM protocol unlocks—will not delay, pause, or alter the subscription start date or the scheduled recurring billing.

Subscription Terms, Auto-Renewal, and Cancellation

  • Term Lengths: SENSFLO offers month-to-month, annual, and multi-year subscription terms, as specified in the Customer's order form.
  • Auto-Renewal: Unless canceled in writing, all subscriptions will automatically renew for successive terms equal in length to the original term (e.g., month-to-month renews monthly, annual renews annually).
  • Notice Period: To prevent auto-renewal, the Customer must provide written notice of cancellation prior to the end of the current term. A minimum of fifteen (15) days' notice is required for month-to-month terms, and thirty (30) days' notice is required for annual and multi-year terms.
  • Rate Changes: SENSFLO reserves the right to increase subscription fees upon renewal. We will provide written notice of any price increase at least thirty (30) days prior to the end of your current subscription term.

Payment Terms, Taxes, and Penalties

  • Late Payments and Suspension: If any undisputed invoice is not paid by the due date, SENSFLO reserves the right to apply a late fee of 1.5% per month (or the maximum rate permitted by law) on the outstanding balance. If an account is more than thirty (30) days past due, SENSFLO may, at its sole discretion, suspend the Customer’s access to the SENSFLO Software and halt data collection on SENSFLO Hardware until all past-due balances are paid in full.
  • Taxes: All fees are exclusive of applicable national, state, or local taxes (including sales, use, or value-added taxes). The Customer is responsible for paying all such taxes associated with their purchases.
  • Non-Refundable: Except as explicitly stated otherwise in these Terms, all payment obligations are non-cancelable, and all fees paid are non-refundable.

Your Account

If you use any SENSFLO Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

SENSFLO Hardware Policy

As a customer of SENSFLO, you may purchase or otherwise be provided hardware (hereinafter “SENSFLO Hardware”) as part of your subscription to SENSFLO’s software as a service (“SaaS”) service. Prior to the delivery of SENSFLO Hardware, you are required to provide either: (i) a refundable cash deposit of an amount specified by SENSFLO; or (ii) authorization granted to SENSFLO to hold a pre-authorization on a valid credit card for an equivalent amount. If you cancel your SaaS subscription, you remain obligated to return the SENSFLO Hardware to SENSFLO in the same condition as received, normal wear and tear excepted within thirty (30) calendar days following the cancellation of the subscription. Upon return, the SENSFLO Hardware will be inspected by SENSFLO. If the SENSFLO Hardware is damaged beyond normal wear and tear, SENSFLO reserves the right to charge you for the cost of repair or replacement. If the SENSFLO Hardware is not returned within the specified thirty (30)-day period, SENSFLO is authorized to: (i) retain the full amount of the cash deposit; or (ii) charge the full amount held as pre-authorization on the customer’s credit card. The non-return fee will be equivalent to the current market value of the SENSFLO Hardware, or the cost specified at the time of the subscription initiation, whichever is greater. SENSFLO reserves the right to modify this Hardware Policy at any time. By accepting the SENSFLO Hardware, you acknowledge and agree to all terms and conditions outlined in this Hardware Policy.

Active Subscription Hardware Replacement: During an active SaaS subscription, the Customer is responsible for maintaining the SENSFLO Hardware in good, working condition. If the SENSFLO Hardware is damaged beyond normal wear and tear—including, but not limited to, damage caused by power surges, water exposure, physical collisions, negligence, or misuse—SENSFLO will automatically initiate a replacement of the damaged unit(s) to ensure continuity of the Customer’s SaaS services.

In the event of such damage, the Customer agrees to be fully responsible for, and will be automatically billed for, all costs associated with the replacement process. This includes, but is not limited to: the diagnostic evaluation of the damaged unit, the cost of the replacement hardware, applicable shipping and handling fees, and any necessary on-site or remote installation and setup services. SENSFLO reserves the right to charge these costs to the Customer's payment method on file or issue a separate invoice, payable upon receipt.

Disclaimer

The SENSFLO Services and all information, content, materials, products (including software and hardware) and other services included on or otherwise made available to you through the SENSFLO Services are provided by SENSFLO on an “As is” and “as available” basis, unless otherwise specified in writing. SENSFLO makes no representations or warranties of any kind, express or implied, as to the operation of the SENSFLO Services, unless otherwise specified in writing. You expressly agree that your use of the SENSFLO Services is at your sole risk.

To the fullest extent permissible by applicable law, SENSFLO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. SENSFLO will not be liable for any damages of any kind arising from the use of any SENSFLO Service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Revisions, Errata, and Links

The materials appearing on this site may include technical, typographical, or photographic errors. SENSFLO does not warrant that any of the materials on its website are accurate, complete, or current. SENSFLO may make changes to the materials contained on its website at any time without notice. SENSFLO has not reviewed all of the sites linked this site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SENSFLO of the site. Use of any such linked web site is at your own risk.

Site Terms of Use Modifications

SENSFLO may revise these terms of use for this site at any time without notice. By using this site, you are agreeing to be bound by the then current version of these Terms. We reserve the right to make changes to our site, policies, and these Terms at any time.

Disputes & Governing Law

Any dispute or claim relating in any way to your use of any SENSFLO Service, or to any products or services sold or distributed by SENSFLO or through this site will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Yenchi Chang, 21300 Victory Blvd # 300, Woodland Hills, CA 91367. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. By using any SENSFLO Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between you and SENSFLO.

Privacy Policy

The privacy policy can be found here under SensFlo Privacy Policy.